FAQ

At Hill Hats Co., we want to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we offer a hassle-free return policy to make the process simple and straightforward.

Return Period: You may return eligible items within 14 days from the date of delivery.

Eligibility Criteria for Returns:

• The item must be in its original condition, unworn, and with all tags attached.

• Hats must be free of any signs of wear, alterations, or damage.

• The original packaging must be included.

Initiating a Return: To initiate a return, please follow these simple steps:

1. Log in to your Hill Hats Co. account.

2. Navigate to the "Order History" section.

3. Select the order containing the item(s) you wish to return.

4. Follow the provided instructions to submit a return request.

Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your items.

Refund Process: Once your return is received and inspected, we will process the refund within 14 business days. The refund will be issued to the original payment method used for the purchase.

Exclusions:

• Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.

• Final sale items are non-returnable.

Contact Us: If you have any questions or concerns regarding your return, please contact our customer service team at 917-657-6211 or Hillhatsco@gmail.com!